Customer Service

Customer Service is available for the two areas:

1. The Sponsoring Members' area.
Click here for Customer Service

2. The Forum.
Click here for Customer Service

1. Sponsoring Members' Area

a. Your Sponsoring Membership Account
Your membership account is supported by CCBill. Log in to CCBill's Customer Service page to view your billing history, cancel your subscription, reset the account password or to update your credit card information. You use the same username and password as for logging into the members' area here.

b. Increase your Current Level of Giving
Sponsoring Members currently giving through CCBill can increase their monthly donations in two different ways:

- Add another specified debit amount
Visit the Become a Member page in the Members' Area and subscribe to a specified donation. Doing so will cause your account (assuming you use the same account) to be debited twice, once for the original signup amount and once for the second donation amount.

- Cancel your initial membership donation and sign up for a new one
Canceling your initial membership would allow you to create only one debit from your account. To cancel a recurring account, the member can enter the subscription id or by login information below. You can then rejoin by choosing an increased, recurring donation amount on the "Become a Sponsoring Member" page.

A nonrecurring account does not need to be canceled since the full debit was taken upon signup. The account will still be scheduled to expire at the required time.

- One-time Donation
To make a one-time, non-member related donation, please view our available one-time donation options.

c. Cancel your Recurring Sponsoring Membership
You can cancel your recurring subscription by visiting Customer Service at CCBill. Your credit card will no longer be billed.

d. Forgot your Sponsoring Membership password?
If you are having trouble logging into the membership area because you forgot your password, please click here.

e. Long-standing member exceptions
If you are a long-standing member, you may still get billed through our previous partnership with iPAY. To update credit card information or view transactions, please visit them at https://www.ipaycs.com/default.aspx

f. Need Further Help?
Please feel free to contact for any problems relating to your membership.

2. Forum
The forum is supported by the Habitat for Horses webmaster. If you are able to enter the membership area but are having trouble logging into the Forum only, please contact directly for problems relating to your forum login. Please include your forum user name.

Email this site to a friend